Writing your script (moved)

This page moved. Your front desk script is kept up for you and is not something you write or edit.

What you set now is its voice, how it feels on a call, and what it knows about your business. All of it is on one page: Front desk: voice, how it feels, what it knows.

If a call went wrong, the place to fix it is the section called What it knows on that page. For the rules the front desk follows on every call, see What it says and why.