Front desk: voice, how it feels, what it knows
Pick a voice, tune pace and patience, teach it your business, and set where hot leads go.
Your front desk is the part of LeadBind that answers your phone. This page covers what you can set on it: its voice, how it feels on a call, what it knows about your business, and where a hot lead goes.
Open Front desk in the Menu, under Your line.
What you do not edit, and why
Its script is kept up for you. It is written from your business details, which you confirmed during setup, and it is not editable here. That is on purpose: the rules it follows on every call, including saying it is an AI, are locked so no setting can talk it out of them. See What it says and why and Disclosing the AI.
The greeting works the same way. It is written for you from your business details, and Ask us to change it is how you ask for a different one.
What you do control is below, in the order the page shows it.
How your line is doing
At the top, a card called Your line, last 30 days shows counts taken from your own calls. With no calls yet it says so, and tells you to call your business number once to see it fill in.
Voice
How your front desk sounds is a list of voices. Tap play to hear one, then tap Use to put it on your line. The voice you pick answers on the next call.
- Every sample is a recording made for LeadBind, so you hear the actual voice.
- Voices recommended for your kind of business come first, under Recommended for your trade.
- Filters narrow the list: All, Women, Men and Spanish.
- Your plan decides which voices are included. Voices that come with another plan still play, so you can hear them, and are listed under Front Desk voices with a line saying what they need.
Change one thing, then call your own number. Do not change three.
How it feels
The How it feels card sets how a call sounds and behaves. Each change is saved and then checked on your live front desk before it says it saved.
| Control | Choices | What it does |
|---|---|---|
| Pace | Slower, Natural, Faster | How fast it talks. Natural also follows the caller's own speed. |
| Patience | Quick, Balanced, Patient | How long it waits before it answers. Patient gives a caller time to finish a thought, and stops talking as soon as they speak. |
| Background sound | None, Office, Cafe | A quiet room sound behind the voice, so the line never feels empty. |
| Sounds more human | On or off | Warmer phrasing and natural pauses. Some voices add extra expression too, and the card says when yours cannot. |
| Small acknowledgements | On or off | It says yeah, mm-hmm or got it while the caller talks, so they know it is listening. |
| Built for noisy lines | On or off | Filters out traffic and other voices for callers on a job site or in the car. It can make a very quiet caller harder to hear. |
If a control was tuned by hand before, the card says Right now this is set by hand. Pick one to change it.
Hear it has a Call me button: your front desk calls your phone so you can hear these settings on a real call.
Fixing the two things people get wrong
It talks over callers. Do not slow the pace. Set Patience to Patient, which makes it wait longer and stop as soon as the caller starts speaking.
It stops at every small noise. Choose Quick, which yields less easily than the other two.
It leaves long pauses before a reply. Choose Quick, which answers as soon as the caller stops. If the pause is on one particular question, the cause is usually something other than the voice, so check Availability and what it knows, below.
Hours and greeting
Appointment hours shows your weekly booking hours. Your front desk only offers appointment times inside them. Change hours opens Availability.
What it knows
Teach your front desk is where it learns your business. Drop in files, or add a website, and it learns them: FAQs, policy documents, your own site. It answers from this on your very next call. You can add up to 25 files at a time, each under 50 MB, and a progress list shows each step as it runs.
This is the place to fix a call that went wrong, instead of editing a script:
| What happened | What to add |
|---|---|
| Booked someone outside your area | A document that states your service area |
| Booked a job you do not do | A document that states what you do not do |
| Could not answer an obvious question | The question and its answer, in a document |
| Got your business wrong | Check the business details you confirmed in setup, and add a page that describes the business |
A front desk only knows what you have told it.
Where appointments go
Where appointments get booked picks the calendar your front desk books appointments and video calls into. Your availability and video location are set on the calendar itself. See Availability and calendar.
Test it before it answers
Test it before it answers runs simulated callers against your front desk. One asks whether it is a real person, one pushes on price, one tries the job it was built for, and others bring an emergency, a wrong number or a card number. Each conversation is graded and you read the verdict. A front desk that has never been tested says Never tested, which is not a pass and not a failure. See Test before you go live.
When a lead is interested
What happens when a lead is interested depends on your front desk.
- If it can transfer calls, enter a Transfer number. Inside your transfer hours, it warm-transfers a hot lead straight to your phone. Outside them, it books an appointment instead, at an open time inside your appointment hours. The transfer hours are set for you. Ask us if you want them changed.
- If it cannot transfer, the page says so: it books the appointment on your calendar, or takes a message and tags it so you can call back.
See Live transfer and voicemail.
Mani and the auto-dialer
Live call coaching lets Mani listen on your live calls and give you real-time prompts.
The Auto-dialer section controls calls your front desk places to your leads:
- My leads agreed to be called must be confirmed first. Auto-dialing stays off until you do, and withdrawing it turns auto-dialing off.
- Only dial opted-in leads is the safest setting. It skips any lead without a recorded opt-in.
- Auto-dialing turns it on.
- Calling hours, Daily call cap and Attempts per lead are set for you. Leads are only dialed inside the calling window.
- Leave a voicemail drops a voicemail when it reaches a machine.
Read Consent and opt-outs before you turn auto-dialing on.
Always on, never changed
A last section lists what protects you and cannot be turned off: every call is recorded with an AI disclosure, do-not-call and consent rules are always enforced, no false or misleading claims, ever, and the front desk confirms before it books or transfers.