Calls and outcomes

Every call gets an outcome. Knowing what each one means tells you whether your problem is your list, your front desk, or your calendar.

Open Calls in the app, or ask a connected assistant how your calls went.

The page opens on today, in your account's timezone. Today and all time switch the figures and the list together, so what is counted at the top is what is listed below. On a quiet day, when you did not pick Today yourself, the page shows every call instead and says why in one line. Pick Today and a quiet day says there are no calls today, with every earlier call one tap away.

Tapping a call notification (a live transfer, a booking, a callback) opens that call's own page.

Looking for one specific call? Quick Find searches people, calls and pages, and jumps straight to the match. See Getting around. See Call analytics for what a whole period is worth, not just one call.

A call that booked an appointment shows the booking on its own page, with the time and where it stands in words: Booked, Waiting for you to confirm, Done, No-show or Canceled.

The outcomes

Outcome	What happened	What it usually means
booked	The call produced an appointment	The system worked.
transferred	The caller was handed to a human	Working as intended if you use live transfer.
connected	A real conversation, no booking	The most useful outcome to study. See below.
voicemail	Reached an answering machine	Normal. Volume matters, not any single one.
no_answer	Nobody picked up, or the call never connected	Includes busy, failed dials, and dead numbers.
hangup	Answered and ended in under ten seconds	They hung up on you. See below.
unresolved	Connected, but the call did not achieve anything	Worth listening to.

Reading them

Lots of connected and few booked. Your conversations are happening and not converting. That is a front desk problem or a calendar problem, and you can tell which:

• Open Availability. If your minimum notice is long, or your daily cap is low, or your hours are narrow, the assistant genuinely had nothing to offer. This is the most common cause and the easiest fix.
• If your availability is wide open, look at what your front desk knows. It may not be asking for the appointment clearly enough, or it may be ruling out people you would happily have seen.

Lots of hangup. People are answering and immediately leaving. Two honest causes:

• They do not know who you are. Check your business name in Branding and the greeting on your front desk.
• They did not expect the call. This is a lead-source problem, and it is the warning sign that matters most. See Consent and opt-outs.

Lots of no_answer. Either the numbers are bad, or you are calling at the wrong time. If a whole batch is no_answer, suspect the list before you suspect the product.

Lots of voicemail. Normal. This is why follow-up sequences exist. One voicemail is not a result; a sequence is.

Any unresolved. The call connected and went nowhere in particular. These are the ones worth actually listening to, because they usually reveal a question your front desk has no answer for.

Recordings

Calls are recorded and stored in your account. Open a call to listen.

Recordings and transcripts stay inside LeadBind. They are not available through the API, the CLI, or a connected AI assistant, at any permission level. See What we send and Call recording.

What to do with a week of this

Look at the shape, not at individual calls:

1. If no_answer dominates, fix the list or the timing.
2. If voicemail dominates, turn on follow-up.
3. If connected dominates but bookings are low, fix Availability first, then what your front desk knows.
4. If hangup dominates, fix who you are calling.

A connected assistant is good at this: "Look at my last two weeks of calls and tell me where I am losing people."